Question 1

Cancellation Policy

Accepted Answer

Here at Gloss Studio, we hope that you can understand that forgetting or cancelling your appointment without enough notice forgoes the opportunity for me to fill that time slot with another client on my waiting list.  Services during regular hours & out of hours require at least 24-hour notice prior to cancelling and rescheduling appointments. Late cancellation fees, billable prior to your next visit, are $25 + tax per service booked. Colour correction appointments require at least 48-hour notice prior to cancelling and rescheduling appointments. Late cancellation fees, billable prior to your next visit, is $100 + tax. For hair extensions cancellation policy click here. For event styling cancellation please refer your contract with Gloss Studio. ​To reschedule or cancel any service, please email prior to the time restriction threshold, or rebook your appointment using the online booking app.​​ We are aware that certain situations may arise unexpectedly. We will continue to do our best here at Gloss Studio to work with you in case of emergencies. Note: the cancellation policy is not enforced when we are under severe weather conditions.

Question 2

No Show Policy

Accepted Answer

Gloss Studios’ no-show policy is strictly enforced. The no-show fee is billable prior to your next appointment at 100% of the missed service(s) reservation. ​Note: multiple no-shows will result in losing access to book appointments at Gloss Studio.

Question 3

Late Policy

Accepted Answer

If you are going to be late, please call Gloss Studio ASAP.

Note: multiple late arrivals are subject to a late fee of $15 for every 15 minutes late.

Question 4

Refunds

Accepted Answer

There are no refunds for services rendered at Gloss Studio. If there is an issue, all attempts will be made by Lindsay to rectify the situation. Any issues must be addressed within 1 week of your original hair appointment. A change of mind about a colour request does not constitute an issue. Therefore, adjustments will be treated as a new service. Please note, blonding your hair often takes multiple sessions to achieve the desired goal while maintaining the health of your hair. We, at Gloss Studio, will continue to keep your hair health a priority while aiming to achieve your hair goals. Note: Lindsay is not responsible for the fading of hair colour due to improper care or using products that are not purchased directly from Gloss Studio. Please ask Lindsay about recommended products for your hair service, type, etc. Return or exchange any retail product or styling tool purchased in salon within 14 days of purchase. Product must be lightly used, and packaging must not be damaged. There are no refunds on any hair accessories, hairbrushes and clips.

Question 5

Right to Refuse

Accepted Answer

At any point, Gloss Studio and Lindsay, have the right to refuse a client if the hair is not suitable for the requested service. The appointment will then be canceled at no charge and will only be rebooked if requested conditions are met.  At this time, we are closely monitoring the Ministry’s Standards for salon procedures for accepting and/or denying clients who are sick post-COVID 19 pandemic.

Question 6

Privacy Policy

Accepted Answer

All information collected by Gloss Studio is for the use of Lindsay, owner of Gloss Studio, and will not be given to any third parties.   Your personal information is used to better serve you with appointment reminders, retail services, and yearly promotions tailored to your specific hair needs.

Question 7

Confirmation Text & Emails

Accepted Answer

As a courtesy, Gloss Studio will send a text message and/or email to confirm your service appointment 24 and 2 hours prior to your appointment date. However, it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and/or any policy fees noted above. ​ Note: these services are done via a third-party provider and will not be able to receive any incoming messages. To reschedule or cancel any service(s), please email the salon directly or rebook using the online booking app.

Question 8

Deposits

Accepted Answer

All deposits on hair extensions are non-refundable and non-transferable. Click here to read more about our hair extension policies and contract. All deposits on hair colour corrections are none-refundable but are transferable. Click here to read more about our colour correction policies. All deposits on event styling are non-refundable and non-transferable. Click here to read more about our event styling policies.

SALON POLICIES